Your IT, fully managed.
Locally.
Your whole IT environment, run by a team that's actually in Emerald: endpoints, network, backups, security, cloud, identity. Scoped to your business, priced flat, quoted after a free health check.
What's on the plan.
Six core inclusions in every managed plan. Scope and density scale to your headcount and systems. We only add what your business actually needs.
Helpdesk
Phone, email, remote. Fast response for the day-to-day issues, no ticket-queue run-around.
24/7 monitoring
Servers, network, endpoints, backups. We see problems before you do.
Patching & updates
Windows, network hardware, servers. Done on a schedule, not when it's already broken.
Managed backups
Automated, verified, restorable. Tested quarterly so the bad day isn't one.
Endpoint security
EDR on every device. MFA on every identity. Email filtering on every inbox.
Scheduled onsite
Planned visits across the Central Highlands for the jobs that genuinely need hands on the hardware.
One plan. One number. Zero surprises.
Every managed plan is scoped to the business it supports. We start with a free IT Health Check, draft an inclusions list you can read in five minutes, and put a flat monthly number on it. No per-ticket gotchas, no surprise upgrade fees.
- 01
Scoped to your business
Headcount, systems, locations, line-of-business apps. Your plan covers what you actually have, not a template.
- 02
Fixed monthly
Pay one number every month. No per-ticket billing, no surprise upgrades, no 'extra for after-hours'.
- 03
Transparent inclusions
You get a single-page list of exactly what's in and what's out. Any changes require your written OK first.
- 04
Quarterly review
We sit down every 90 days to go through what's been happening, what's changed, and whether the plan still fits.
DIY, break-fix, or managed IT? Here's the difference.
| DIY / in-house | Break-fix | CQ Managed IT | |
|---|---|---|---|
| Response time | When you get to it | When they get to it | Remote-first, minutes not hours |
| Monthly cost | Hidden | Variable, often shock bills | Fixed, scoped, no surprises |
| Backup testing | Hopefully | Rarely | Quarterly, documented |
| Cyber security | AV and a prayer | Bolt-on at extra cost | EDR + MFA + email filtering included |
| Onsite support | Not applicable | Hourly + callout fees | Scheduled, planned, no drive-by fees |
| Ongoing accountability | You | Rarely | Documented, quarterly reviews |
From "we're interested" to "it's just working".
- 01
Free IT Health Check
Five minutes online, or a proper sit-down if you prefer. We find out what's actually going on. No sales pitch, no commitment.
- 02
Plan & price
We scope a managed plan that fits your business: inclusions, response times, a flat monthly number. You see everything on one page.
- 03
Onboard your business
Documented handover, staff introductions, tool deployment, quiet migration of anything that needs moving. You stay working.
- 04
We run it. You don't think about it.
Monitoring, maintenance, backups and security, all handled. Remote-first support for the day-to-day, scheduled onsite when it matters. Quarterly reviews.
Common questions about managed IT.
Everything we wish clients had asked before signing with someone else.
- We aim to respond within the hour during business hours, often much faster. The vast majority of issues are diagnosed and fixed in minutes once we're on them, without anyone driving anywhere. Onsite visits are scheduled when a job actually needs hands on the hardware.
Ready for IT that just works?
Five-minute health check, or call Cameron on the direct line. Whichever feels right.